A Síndrome de Burnout e práticas de gestão de pessoas: impactos e estratégias de prevenção no ambiente organizacional

Abstract

This article investigates which people management practices can be adopted to mitigate the impacts of Burnout syndrome on organizations, a mental disorder resulting from physical and emotional exhaustion. This is a qualitative research with systematic review, in which 23 articles were analyzed, of which 5 were selected. These articles highlighted that adverse administration, characterized by the absence of emotional support, ineffective communication and work overload, was identified as one of the main factors for the development of Burnout syndrome. Inefficient administration can intensify the stress of employees, resulting in effects such as reduced productivity, absenteeism and high turnover rate. The purpose of the study was to explore management methods that can mitigate emotional exhaustion. Thus, strategies of psychological support, leadership training and encouragement of frank communication were examined as strategies to foster the well-being of employees. The main results pointed out that leaders who adopt centralizing and excessively results-oriented strategies tend to intensify the emotional exhaustion of the teams.