A VULNERABILIDADE DO TERRITÓRIO E A PERCEPÇÃO DOS PROFISSIONAIS DE SAÚDE SOBRE O CUIDADO

Abstract

Primary Health Care (PHC) is the organizational model used by the Brazilian Unified Health System (SUS) to promote its principles, with the Family Health Strategy (FHS) being the main form of access for the population. The FHS brings together a multidisciplinary team composed of community health workers, nurses, licensed practical nurses, and physicians, aiming to promote comprehensive care to individuals and the community. Therefore, the characteristics of the environment in which health units are inserted must be taken into account when planning health care. In addition to this, the perspective of the professionals who provide this assistance regarding care, reception, and the scenario in which they are inserted is of utmost importance. The purpose of this research is to understand the perspective that healthcare professionals have on care in a territory of social vulnerabilities. This is a qualitative research conducted at a Family Health Unit, which has 5 Family Health Teams and attend 30,000 people. The interviews were conducted using a questionnaire and recorded, and later transcribed. Fourteen professionals were interviewed, with 9 women and 5 men. The IRaMuTeQ software was used to assist with data analysis. Four thematic classes were formed, called: team with 26.68%; characteristics of the territory 24.22%; customer service 44.47%; and difficulties 1.62%. It is concluded that extrinsic factors interfere more in the assistance than intrinsic ones. Professionals reported liking their work and the team they participate in, but they suffer from fear of violence and lack of understanding from the population.