Proposta de implantação do 5S no setor de suprimentos de uma empresa do ramo de limpeza industrial: um estudo de caso

Abstract

The objective of this study was to propose the implementation of 5S in the supply sector of an industrial cleaning company, in order to help achieve ISO 9001 certification and analyze the possible benefits and difficulties of its application. To this end, existing problems in the sector were studied and an analysis was made of what could be improved with 5S. Furthermore, the 5W2H tool was used with the purpose of mapping the necessary actions for the future implementation of the 5S method in the supply sector. This research is a case study, with a qualitative approach, exploratory purpose and applied nature. Throughout the research, it was possible to point out that the implementation of 5S in the supply sector can bring several benefits, such as cost reduction caused by the reduction of misuse of working time, i.e., with enough time it is possible to make more reliable quotes and bring greater savings to the company, standardization of processes, reduced loss of important documents, improvements in the performance of activities carried out in the sector caused by standardization and improved communication between the financial and supply sectors, making the occurrence of lost bills less frequent , and thus, avoiding late payments. Despite the various benefits, possible difficulties that management may face during implementation were also highlighted, such as resistance to changes, demand for time and resources with training, the need for frequent internal inspections for the maintainability of the 5S program so that improvement is continuous. This study brought significant contributions, such as understanding the importance of implementing quality tools in companies, in addition to pointing out that 5S is an effective tool in helping to achieve ISO 9001 certification, as it provides a change in culture that favors the achievement of higher quality and promotes continuous improvement. Finally, it is highlighted that the 5W2H tool brings greater clarity in the actions that must be taken to achieve the desired objectives.