Análise da implantação do teletrabalho na Administração Pública: um estudo de caso na Secretaria de Estado da Fazenda do Estado de Mato Grosso do Sul

Abstract

The Brazilian public administration seeks to reduce the costs of the state machine, focusing on the results generated for the citizen, but without decreasing the quality of the services provided. With the emergence of several technological innovations, it was possible to use some of these advances in favor of efficiency. The State of Mato Grosso do Sul, for being inserted in this context of public administration reality, seeks to use these tools of information and communication technology (ICT) in favor of improvements in the activities provided. With this, the implementation of telework becomes an alternative for the State to use ICT aiming at possible productivity gains, reduction of public expenses and benefits to the public servant. Allied to this, during the year 2020 came the pandemic caused by COVID-19, which forced the state public administration to implement remote work, even if temporarily and without the proper structure. The area of tax audit of the State of MS needed to adapt the execution of its responsibilities with the application of this new model of labor relationship. Therefore, this paper aims to propose an action plan to improve the telework program in the area of fiscal audit of the Department of Finance of the State of Mato Grosso do Sul. The research presents a quali-quantitative approach, having as research strategy the case study. The data collection was carried out through documents that define the activities performed by tax auditors in SEFAZ/MS, through direct observation to verify the innovations necessary for the exercise of remote work and by conducting a survey with teleworkers and managers to verify the perception of these agents of the impacts caused by telework in the place focus of the study. Of the 157 tax auditors in the state, 87 answered the questionnaires of teleworkers and 06 managers answered the questionnaires dedicated to them. The results of the research, which were divided into four attributes - personal, professional, functional and organizational, for analysis of aspects of improvements and difficulties, having used the content analysis as a technique for data analysis, showed that there were innovations in the procedures listed in the legislation for better execution of telework. Through the perception of the interviewees, there were several positive and negative impacts, taken from the works cited in the bibliography, confirmed by the provisional implementation of telework. However, some expected advantages were not perceived and certain difficulties were widely verified, generating an intervention proposal with suggestions of actions to be taken by the agency to obtain improvements.