O impacto do warehouse management system (wms) e tecnologias digitais na acurácia de inventário e eficiência operacional em centros de distribuição: uma revisão bibliográfica sistemática

Abstract

Warehouse Management Systems (WMS) have been widely adopted in Distribution Centers to improve operational efficiency and inventory accuracy. Objective: To analyze, through a Systematic Literature Review (SLR), the impact of WMS and associated digital technologies on inventory accuracy and operational efficiency in Distribution Centers. Method: SLR conducted in Web of Science, Scopus, and SciELO, covering 2009–2026, following PRISMA 2020 protocol. Thirty-four articles were selected after relevance score screening, title/abstract reading, and full-text analysis supported by the Elicit AI platform. Results: WMS integrated with RFID consistently raises inventory accuracy to 98%–99.8%, with expressive reductions in processing times and substantial decreases in labor costs. The largest gains occur in operations that transition from manual systems to integrated platforms. WMS implementation is a consolidated strategy for modernizing logistics operations, with positive impacts on efficiency, accuracy, and service level. Keywords: warehouse management system; WMS; RFID; IoT; inventory accuracy; operational efficiency; distribution centers; production engineering.