GESTÃO DA QUALIDADE APLICADA AO REPASSE FINANCEIRO: UMA ABORDAGEM DMAIC NO SETOR EDUCACIONAL

Abstract

This study proposes an improvement plan for the supplier remittance process in an educational company using the DMAIC methodology from Lean Six Sigma. The research applied a quali-quantitative approach, combining historical data analysis, process mapping, supplier surveys, and interviews with financial teams. Tools such as SIPOC, Project Charter, Flowchart, Pareto Chart, Ishikawa Diagram, and 5W2H revealed that inefficiencies stem mainly from lack of standardization, data inconsistencies, and communication failures. An improvement plan was developed including document standardization, automated scripts, KPIs, training, and updated contractual guidelines. As the project is still in progress, final results depend on the implementation phase, but improvements are expected to reduce cycle time, decrease errors, and increase the reliability of financial information. The study reinforces the applicability of DMAIC to administrative and financial processes in the education sector.