INFORMAÇÕES E TECNOLOGIAS DA INFORMAÇÃO EM SAÚDE NO SUS: O USO DA INFORMAÇÃO COMO ESTRATÉGIA PARA A GESTÃO HOSPITALAR NO ENFRENTAMENTO DA PANDEMIA DA COVID-19 NO MUNICÍPIO DE CAMPO GRANDE/MS

Abstract

Health information and records are characterized by the multiplicity of data generated daily in health services. Information management depends on data collection, storage, and processing to organize a reliable reporting system. The restructuring of hospital services in response to the COVID-19 pandemic aimed to strengthen actions and strategies in the health system's response. During the pandemic, the systematization of information was built as the increase in cases generated the data flow. Thus, the objective of the research is to analyze the use of information and mechanisms for the production, circulation, and storage of information in hospitals in the context of Health Information and Information Technologies (ITIS) for the dissemination of knowledge in the city of Campo Grande, MS, within the scope of the COVID-19 pandemic. The study was carried out in three public hospitals with health professionals and managers who worked in the Administrative/Financial, Archive-SAME, Health Surveillance and/or Internal Regulation Center, Information Technology (IT), or Service/Reception sectors. Health staff answered a questionnaire for data collection, and semi-structured interviews were conducted with the managers. Quantitative analysis was performed in Python, and Bardin Content Analysis for qualitative data using IRaMuTeQ with Descending Hierarchical Classification and Similarity Analysis. The results show that the use of information as a strategy for hospital management in facing the COVID-19 pandemic was structured around two perspectives: the management of health information (organization, availability, and management) and the perception of professionals and managers regarding the role of information in the SUS. Health professionals recognize that information, from different and multiple sources, enables the convergence of knowledge, which can contribute to the work routine and the structuring and coordination of health policies. For health managers, information is organized around factors associated with the development of Information Technologies, which enable access to information and how the analysis and interpretation of information is organized. Dissemination and generation of knowledge with the advent of the pandemic are emphasized by the participants. The dissemination of information to improve work and management practices in hospitals stands out. The results showed that the use and dissemination of information are related to health measures and policies, both of which are articulated based on social control practices and the integration of health information systems in health services. Finally, there is consensus on the importance of health information records to reduce the impact of the COVID-19 pandemic in the country.

Descriptors: COVID-19. Information practices. Information systems; Health Information Systems; Use of Scientific Information in Health Decision Making and Health Information.