Identificação de gargalos na função de técnico de treinamento de operadores de máquinas florestais: Estudo de caso em uma empresa de celulose

Abstract

Training and developing people has become a valuable investment for large organizations, considering the constant transformations on the world stage. In this sense, a company in the pulp sector, considering its forestry operations, maintains the role of training technician, whose function is to train and improve forestry machine operators. Monitoring the routine of these technicians is necessary as there are goals to be met. Therefore, the present work aims, through a case study, to find possible time bottlenecks in the routine of the technician in question and present improvement proposals for the problems raised. In this way, using a time analysis of the technicians' routine previously carried out in the company considered, it was possible to map the time tools existing in their routine and from this mapping, with the help of quality management, such as a detailing diagram, matrix prioritization and decision-making process diagram, organize and define a priority order to obtain greater time savings and identify the main root cause of this bottleneck. With this done, the solution defined was the creation of an application to carry out the DTO in the field, in addition to the creation of a visualization panel. Finally, with the help of the 5W2H and PDCA tools, it was possible to present a proposal on how the company could proceed to implement this proposal to reduce/eliminate the bottleneck.