ENGAJAMENTO CIDADÃO PARA O CONTROLE SOCIAL DA ADMINISTRAÇÃO PÚBLICA: UM ESTUDO COM CONSELHEIROS SOCIAIS MUNICIPAIS

Abstract

The citizen is guaranteed the right to have information of public management, of what is done with public money, which enables him to act in the social control of public administration, so that it seeks to meet the wishes of society and comply with the rules that govern it. For social control is important citizen engagement, so the study of what leads a citizen to become a member of Social Council and act in the mission of overseeing, controlling and opining in public management proves to be propitious in order to ensure that he has structure and conditions to well perform his role within the Council and remain engaged. It is also salutary to identify possible obstacles to work and situations that discourage the permanence of the citizen as a member, in order to seek solutions and prevent them from happening. The objective of this work is to verify the factors of citizen engagement in the social control of participating members of Social Councils. The research had a mixed approach and was developed through a bibliographical survey and field research, with semi-structured interviews in the Social Councils of Municipalities elaborated considering the studies obtained by the survey. Survey participants were selected using the snowball technique and by intentionality to survey the factors of citizen engagement. The data were analyzed by content analysis. The results obtained showed factors of citizen engagement, and also contrary to engagement. The analysis allowed viewing aspects that impacted participation in the Social Councils. The dialogue with the managers to meet the deliberations, the provision of courses to the members on topics pertinent to the attributions of the Councils and the dissemination in the social media about the work carried out are situations that contribute to citizen engagement. On the other hand, the absence of providing resources for travel and food to the members who work voluntarily in the Councils and of management support to the demands of the collegiate do not favor engagement. With the results obtained, a booklet was elaborated highlighting elements for and against citizen engagement.