TURNOVER DE SERVIDORES TÉCNICO-ADMINISTRATIVOS EM EDUCAÇÃO: uma proposta de modelo de gestão de perda de conhecimento para instituições federais de ensino

Abstract

Organizational knowledge plays an important strategic role in contemporary organizations, essential for achieving their objectives and maintaining competitiveness. A risk associated with management is the loss of organizational knowledge due to employee turnover. In public organizations, the problem is accentuated by the server replacement system, which tends to be a slow process. Thus, public organizations have increasingly considered the risks associated with the loss of tacit and explicit knowledge and developing sharing and codification actions through knowledge management (KM) tools and processes. In this context, when analyzing vacancy rates in the federal public service, as of 2020, it appears that Federal Education Institutions (FEI) have been one of the sectors most affected by the problem in Brazil. The research, therefore, aims to propose a model for managing the loss of knowledge due to the turnover of technical-administrative employees at FEI. To achieve this purpose, the study followed a qualitative approach methodology, descriptive in nature, based on the case study strategy. Data were obtained through theoretical and documentary research and interviews. The documentary research covered official statistical data, relevant legislation and institutional management documents from the selected FEI. The collected data was processed and analyzed using the Content Analysis technique. The resulting KM model is a proposition that considers human, organizational, IT and management factors that aims to achieve better organizational efficiency, aligned with the reality of the work processes of technical-administrative professionals in education at FEI in Brazil. In addition to proposing a model, the research, aligned with the purposes of KM in Public Administration, carries out a critical analysis of KM models already used in the Brazilian public sector and contributes to theoretical development in examining the intersection between knowledge management and turnover, filling out a gap in the still emerging national academic literature on these topics.