Percepções dos fornecedores usuários do Business Intelligence nas relações interorganizacionais

Abstract

This study aims to analyze the perceptions of suppliers using the Business Intelligence System (BI) and inter-organizational collaboration (supplier-buyer) of a company in the sugar-energy sector in Mato Grosso do Sul. This is a survey) developed by applying an online questionnaire. Its population is a total of 307 companies and a final sample of 77 participations. Data analysis was carried out in a descriptive and qualitative way. The main results indicate that more than 50% of partner companies use the BI system frequently and depend on it in their inter-organizational activities. Users demonstrate satisfaction with the system, as well as the technical support provided. Furthermore, the inter-organizational relationship via BI can act as an important information exchange tool, as it facilitates resource management and expands communication 2 between the parties. Consequently, it is possible that benefits will be observed resulting from the collaborative use of BI in inter-organizational relationships. Therefore, it is concluded that supplier-buyer collaboration can benefit from the shared use of an information system in order to expand and improve communication between the parties.