Uso do sistema nacional de regulação – SISREG no hospital escola da Universidade Federal de Mato Grosso do Sul, na perspectiva de profissionais e usuários

Abstract

This work results from the evaluation of the use Sistema Nacional de Regulação – SISREG in University Hospital (NHU) of the Federal University of Mato Grosso do Sul. This research aims to evaluate the use of SISREG as access, time and resolution, under the perspective of professionals and users, considering that these variables are attributes related to quality of services provided. Appropriate questionnaires were applied to medical teachers, administrative doctors, administrative staff and users of health services in NHU. The results show increased access to specialized services in the State and high satisfaction in solving the patient's health problems, however, the waiting time between scheduling and consultation and the medical care in NHU continues to be a problem for users who depend on public´s health system. In the city of Campo Grande attendance was universalized, although the demand is higher than services supply. These data may be used to subsidize the use of the System, the scope of coverage of services and access diversity. The research will also help managers to program changes to ensure better service delivery for health care, according to the needs of the population, setting quality standards based on the principles of equity and integrity.