Práticas da Gestão de Projetos na Substituição de Máquinas Depreciadas um Estudo de Caso

Abstract

This article aims to detail how the best practices in project management from the PMBOK guide were used within the commercial refrigeration company, in a project to replace depreciated machines. The general objective of the study was to analyze which project management best practices were used by the company in a machine replacement project, in order to identify gaps for improvement in the management process. To this end, research of an exploratory purpose, applied nature, and qualitative approach was conducted through a case study. Data analysis revealed that the process groups of initiation, monitoring and controlling, and closing show greater adherence to best practices, as well as to the tools, techniques, and documentation used in project management. However, the planning and execution process groups showed greater deficiencies regarding these aspects. Regarding the project goals, a 4% delay in the planned schedule and 96% execution of the planned scope were identified. As for the cost goals, no negative impacts on the budget were observed, although gaps were identified in the cost planning stage. Thus, an improvement proposal using the 5W2H tool was developed as a way to identify and mitigate the gaps for enhancing the management process.