Processos que transformam: Melhoria de processos para pequenos negócios

Abstract

This work presents a case study on process improvement at Market A, a small food retail establishment in Campo Grande/MS. The main objective was to analyze the core process of Purchasing and Merchandise Receiving Management, identified as a critical point due to its informality and exclusive dependence on the owner's intuition. The mapping of the current scenario (AS-IS) revealed significant bottlenecks, such as frequent stockouts, purchases based on "guesswork," and superficial receiving checks, generating financial losses and waste. To solve these inefficiencies, improvement proposals were developed using the 5W2H tool: (1) the implementation of a Digital Needs Spreadsheet based on the ABC Curve, aiming for assertive purchasing; and (2) the standardization of receiving through the "Check-and-Label" procedure, ensuring blind checking and the application of the FIFO method. The future process modeling (TO-BE) demonstrates that the transition from empirical management to process-based management is essential to ensure the sustainability of small neighborhood businesses.