CASO DE ESTUDO: QUANDO A CONFIANÇA VIRA VULNERABILIDADE NA SERRALHERIA DO CONESUL

Abstract

Valmir, owner of Serralheria do Conesul, and his administrative assistant, Jandira, face a security incident that exposes the vulnerability of an informal management model. On an ordinary morning, Valmir and Jandira fall victim to a social engineering scam, initiated by a call from a supposed bank employee who manipulates them, using tactics of urgency and exploiting their routines. The situation intensifies when the scammer, upon noticing Jandira's presence, uses her to generate distrust between the two and pressures her, exploiting her fear of losing her job. The case details the sequence of events, the history of informal management at the company—including the mixing of personal and business finances—and Jandira's role as a key figure in the administration, culminating in a dilemma that questions information security, trust in work relationships, and the need for professionalization of processes in small businesses.