Teletrabalho: análise das potencialidades e fragilidades após a sua implementação no contexto de um Tribunal de Justiça

Abstract

This study analyzed the implementation of telework in a Court of Justice (TJ) during and after the covid-19 pandemic, with the primary goal of developing a manual with guidelines for the implementation of this work modality. With the widespread adoption of telework due to the health crisis, the study focused on understanding the challenges and benefits of this regime, especially following Resolution n. 481 of the National Council of Justice (CNJ), which mandated the return to in-person work. The general objective of this research was to analyze the weaknesses and strengths of telework after its implementation in the Court of Justice of Mato Grosso do Sul, adopting the following specific objectives: to understand the financial impact on the TJ’s operating expenses during the telework period; to assess the perception of operational-level employees regarding the return to in-person work; to compare the productivity data of TJ employees during the telework and in-person periods; and to develop a manual with guidelines for implementation telework in the Court of Justice that promotes fosters process optimization and enhances employees’ quality of life. To achieve this, a qualitative, exploratory, and descriptive study was conducted. Additionally, data were collected from TJ’s employees through a data collection instrument, focusing on organizational, technological and socio-professional aspects related to results and performance. To complement and validate these initial findings, observation and document analysis were also carried out. This is a qualitative study, in which the data collection instruments were analyzed using coding techniques. As one of the specific objectives, a manual was also developed to optimize processes and improve the quality of life for Court of Justice employees. In conclusion, although telework has become established in various functions, the lack of clear regulation can compromise transparency and organizational security. Therefore, this work modality should not be viewed as a temporary solution but as a strategic tool for administrative modernization and the valorization of public servants. To this end, its institutionalization must occur in a planned manner, with clear regulatory support, adequate infrastructure, and, above all, respect for the decision-making autonomy of public bodies, in accordance with the republican and democratic principles that govern brazilian public administration.