IMPLANTAÇÃO DA ISO 22000: ANÁLISE DE LACUNAS E IMPACTOS ORGANIZACIONAIS EM UMA PEQUENA EMPRESA DE ALIMENTOS

Abstract

This study aims to analyze the implementation of the ISO 22000:2018 standard in a small-sized food company through a case study, in order to identify gaps between current practices and normative requirements, as well as to understand the main benefits and difficulties encountered throughout the certification process. For this purpose, two semi-structured questionnaires were applied to the company’s general manager and food engineer, in addition to on-site technical visits and document analysis of internal records related to food safety, operational controls, and administrative routines. The collected evidence supported the Gap Analysis. Based on this information, an action plan was developed using the 5W2H methodology to propose effective and realistic corrective measures. Furthermore, a SWOT analysis was conducted to understand the internal and external factors that influence the effectiveness of the implementation process. The results indicate that, despite significant progress in areas such as traceability, process standardization, and institutional image, challenges remain related to task overload, technical training, documentation structure, and organizational culture. The analysis revealed that the characteristics of small businesses directly impact the dynamics of ISO 22000 implementation, requiring strategic and operational adaptations. This study contributes to the literature by offering a practical and replicable model for quality management and diagnostic practices in small food enterprises.