MELHORIA DA GESTÃO NO SETOR DE PESQUISA HOSPITALAR: USO DE MAPEAMENTO DE PROCESSOS

Abstract

University hospitals play a fundamental role in academic training and the development of scientific research in healthcare, constituting complex environments that integrate care, teaching, and research. In this context, the hospital research sector assumes strategic importance, being responsible for coordinating, supporting, and enabling clinical and scientific studies that contribute to the advancement of medical knowledge. However, the lack of standardization and clarity in this sector's processes can compromise its operational efficiency and the quality of services provided. Lean Office, a management philosophy derived from Lean Manufacturing, presents itself as an effective approach for optimizing administrative processes, eliminating waste and adding value to developed activities. This work aimed to apply Lean Office principles in the research sector of a university hospital, seeking to formalize and standardize organizational processes. The adopted methodology was based on detailed mapping of existing processes, using tools such as flowcharts and value stream analysis to identify bottlenecks, redundancies, and improvement opportunities. Process mapping served not only to formalize the sector's functions in relation to other hospital sectors, establishing clear interfaces and defined responsibilities, but also as a fundamental tool for training new employees, providing a systematic understanding of developed activities. The obtained results demonstrated that applying Lean Office principles allowed processes to become more transparent and accessible to all involved parties, creating a solid foundation for future operational efficiency improvement initiatives. The research contributes to the hospital management field by demonstrating the viability and benefits of implementing lean methodologies in administrative sectors of healthcare institutions, particularly in hospital research environments where precision and regulatory compliance are essential.