SOFT SKILLS NA GESTÃO DO SETOR PÚBLICO: ANÁLISE E PLANO DE AÇÃO VOLTADO AO DESENVOLVIMENTO DE COMPETÊNCIAS DE LIDERANÇA

Abstract

Soft skills, such as communication, empathy, and leadership, are fundamental to workplace success and quality. In the Office of the Attorney General of the State of Mato Grosso do Sul (PGE/MS), the influence of these interpersonal skills among leaders is crucial for organizational efficiency and harmony. This study aims to explore how the interpersonal competencies of leaders are perceived by employees and how they impact the work environment, offering mechanisms to improve the dynamics and effectiveness between leaders and subordinates. Methodologically, this is a descriptive, quali-quantitative study, conducted through a Survey Single Entity with a sample of 18.5% of PGE/MS employees, applied in November 2024. The main findings highlight that while skills such as future vision and community-building are widely recognized by employees, competencies such as empathy and active listening present significant perceptual gaps. In this sense, the study contributes to the formulation of leadership improvement strategies at PGE/MS and fosters debate on the importance of soft skills among leaders in the public sector.