O Uso do Balacend Scorecard como percurso metodológico para o desenvolvimento de contratos de gestão para tribunais de justiça

Abstract

The quest for modernization and efficiency in the Judiciary has led Brazilian courts to adopt strategic management mechanisms that ensure greater transparency, control, and alignment with the guidelines of the National Council of Justice (CNJ). In this context, management contracts emerge as a tool for improving judicial governance, allowing for the clear definition of goals, indicators, and institutional responsibilities. The general objective of this research is to demonstrate how the Balanced Scorecard (BSC) can be used as a methodological path in the development of management contracts for Courts of Justice that meet the criteria of the CNJ Quality Award. To achieve this purpose, specific objectives were established, such as: understanding and describing the normative guidelines that guide the preparation of management contracts within the Judiciary; analyzing the management contracts developed by the Court of Justice of the State of Mato Grosso do Sul (TJMS) in light of strategic requirements and performance indicators; diagnosing their integration with the court's current Strategic Plan and with the CNJ's normative acts; and, finally, to develop an executive summary for the formulation of management contracts based on the BSC methodology. The research adopts a descriptive and exploratory approach, being a qualitative investigation, aimed at the in-depth understanding of the object of study in its specific context. With an applied nature, the study aims to offer practical solutions through the elaboration of a technical-technological product. Data collection was carried out through documentary analysis and participant observation, while data analysis was based on the assumptions of Bardin's content analysis. The results indicate that the implementation of management contracts in the TJMS strengthens governance and transparency, by establishing objective metrics aligned with the court's organizational strategy, as well as with the national strategy of the Judiciary. However, challenges such as the adequacy of performance indicators still represent barriers to the effective consolidation of this practice. Thus, the proposal for an executive summary based on the BSC aims to structure a more efficient model for the formulation and management of these contracts, to ensure their adherence to the CNJ guidelines and, above all, to enhance institutional performance.