SETOR BANCÁRIO: UMA PESQUISA EM RELAÇÃO À GESTÃO DE PESSOAS

Abstract

This study sought to analyze how the topic of people management has been addressed in the banking sector, highlighting four analytical categories: quality of work life (QWL), organizational management, leadership, and employee satisfaction. To this end, a bibliographical survey was conducted based on articles published between 2004 and 2024, selected from the Google Scholar database. The results indicate that people management plays a fundamental role in employee well-being and organizational efficiency, with QWL being a critical factor for employee satisfaction and retention. Furthermore, organizational management, when based on agile strategies and the appreciation of human capital, contributes to improving institutional performance. Effective leadership emerges as an essential element for team engagement and the creation of a positive work environment. Finally, employee satisfaction is directly related to the conditions offered by the company, including incentives, recognition, and work-life balance. It is concluded that well-structured people management practices are essential for the sustainable development of banking institutions and for promoting a healthier and more productive corporate environment.