Mapeamento de processos na logística reversa: uma revisão sistemática de literatura

Abstract

This study conducts a systematic literature review to analyze research on process mapping in reverse logistics. The increasing rise in mass consumption has highlighted the importance of reverse logistics in order to reduce environmental impacts and reduce operational costs. The review analyzes several studies to understand the current state of process mapping in reverse logistics, its benefits and challenges. Key findings include the growing interest in reverse logistics, the importance of process mapping for efficiency and sustainability, and the diverse applications of reverse logistics in various industries. The study concludes that process mapping is a valuable tool for organizations seeking to optimize their reverse logistics operations and contribute to a more sustainable supply chain.