Eficiência do serviço público por meio de modelagem de processos de negócio: aplicação de BPMN na gestão do 6º Grupamento de Bombeiros Militar do Estado de Mato Grosso do Sul

Abstract

This study analyzes the application of Business Process Management (BPM) in the administrative processes of the 6th GBM of the Corpo de Bombeiros Militar de Mato Grosso do Sul (CBMMS). The research aimed to identify and document processes that impact the planning of operational duty schedules, such as the inclusion of new personnel, medical leave, missions, and other types of absences. The study highlights how practices of efficiency, quality, and innovation, commonly found in the private sector, are influencing public administration. Bibliographic review, analysis of legislation, internal documents, and direct observation were utilized. Providing a structured foundation for monitoring and improving administrative workflows, BPMN modeling highlighted issues such as redundancies and inefficiencies in administrative processes. These findings emphasize the need for process management to enhance the efficiency and reliability of public services.