DESAFIOS DO ENFERMEIRO GESTOR NA ATENÇÃO PRIMÁRIA À SAÚDE: UMA REVISÃO INTEGRATIVA

Abstract

Primary Health Care is defined as the main gateway to the Health Care Network, responsible for organizing and coordinating care, actions and services offered in the network. Nurses perform a wide range of functions, ranging from direct patient care to service management. The study aimed to analyze the challenges faced by nurses in managing Primary Health Care, in light of the integrative literature review method. To this end, the following steps were taken: Defining the theme and formulating the hypothesis or research question. Then, criteria were established for inclusion and exclusion of studies, in addition to procedures for searching the literature. The information that would be extracted from the selected studies and the categorization of these data were also defined. Subsequently, the studies included in the review were analyzed and critically evaluated. Finally, the results were interpreted and presented in a synthesis of the reviewed knowledge. The results indicated that nurse managers have a series of responsibilities and weaknesses, including work overload and the need to balance care and management functions. The literature highlights that assertive communication skills, conflict management, and nurse managers are fundamental for the organization and quality of care in Primary Health Care, having difficulties in relation to work overload, also demonstrating that there is a need for programs aimed at improving management skills.