A EXCLUSÃO DIGITAL E O ACESSO AOS DIREITOS PREVIDENCIÁRIOS POR IDOSOS EM SITUAÇÃO DE VULNERABILIDADE SOCIAL

Abstract

The digitization of social security services represents an important advance in the modernization of the Brazilian Public Administration, especially within the scope of the General Social Security Regime. However, the virtualization of services by the National Institute of Social Security (INSS) has generated challenges related to access for the elderly population in situations of social vulnerability. This study aims to analyze the impacts of digital exclusion on the exercise of the fundamental right to social security, examining the compatibility between the principle of administrative efficiency and the universality of service. This is a qualitative, descriptive and explanatory research, developed through bibliographic review and documentary analysis of the relevant constitutional and infraconstitutional legislation. It was found that, although digitization promotes speed and cost-effectiveness, its implementation without structured digital inclusion.