UTILIZAÇÃO DA FMEA DE PROCESSO COMO FERRAMENTA PARA MELHORIA DE PROCESSOS EM UMA EMPRESA DE SANEAMENTO

Abstract

Processes in companies often contain several flaws, these flaws generate waste of time and consequently costs for the institution. The sanitation sector is fundamental to ensuring public health, preventing diseases and promoting the quality of life of populations. Furthermore, it plays a crucial role in environmental preservation and the sustainability of water resources. There are several processes to guarantee all these fundamental items. This work seeks to study the process of registering new municipalities that is carried out by the fundraising sector with the aim of identifying errors that may occur within this process and ways to mitigate these errors. Failure Mode and Effects Analysis (FMEA) as a tool to improve the registration process for new municipalities, and make realistic suggestions for improving the process. The methodology used was a case study within the sector, first identifying through brainstorming with sector employees the components of the registration process, the function of each component, the mode of failure of the components and the effects of these failures. The main results of the research were that the FMEA proved to be very useful in obtaining an understanding of how the process works and in locating the potential effects of failure such as missing documents, non-compliance with deadlines and communication failure that occur in the registration process, allowing This gives the sector an option to improve this process so that it serves as training for future employees who are registering.