A viabilidade da utilização da comunicação não violenta como técnica da mediação de conflitos

Abstract

The aim of this study is to investigate the methodology to be applied in the inclusion of the nonviolent communication technique in conflict mediation. Mediation is considered a method of conflict resolution in which the mediator helps the parties to reach agreement by reestablishing communication, acting as an impartial third party. Thus, nonviolent communication emerges as a technique that generates quality communication through connection between people, so that everyone's needs are met, considering the aspects of empathy and understanding through its four components: observation, feeling, need and request. Through the deductive method, qualitative-quantitative research and bibliographic study, there is a presentation of practical cases developed in conjunction with ChatGPT on conflict mediation with the application of nonviolent communication, as well as the non-application of this technique, with a distinction between the two. Concluding by the relevance of the application of non-violent communication, since there is an increase in mediation in the legal system, as well as the technique causing an impact on conflict resolution, becoming an efficient method due to its coherence and cooperation through the techniques of observation, feeling, need and request.