UTILIZAÇÃO DE FERRAMENTAS DA QUALIDADE PARA A REDUÇÃO DE CUSTOS NO SETOR LOGÍSTICO DA MATÉRIA PRIMA EM UM UMA EMPRESA DE CELULOSE

Abstract

This action research investigated the application of quality tools to reduce operational costs in the logistics sector of a cellulose industry in Três Lagoas/MS. It was identified that high costs were linked to excessive diesel consumption, fleet maintenance, and workforce management. Using quality tools such as Control Chart, Check Sheet, Pareto Chart, Ishikawa Diagram, and GUT Matrix, root causes were identified and developed strategies, focusing on driver training and instruction. This approach resulted in significant savings in fuel costs, showing a quick return on investment.