Efetividade de Instruções de Trabalho para Serviço em Esquadrias - Estudo de Caso

Abstract

The variety of construction methods is growing increasingly in the civil construction environment. Each project adopts specific procedures, and in the vast majority of cases, third-party labor is used to execute them. To ensure that the final product matches the envisioned ideal, it is necessary for the involved collaborators to thoroughly understand the details of what needs to be done, preventing poor execution from disrupting the progress of the project and generating escalating complications. In order for this to occur, the Work Instruction for Service strategy is applied, aiming to instruct collaborators in a didactic and assertive manner regarding the specific procedure adopted for the service they will perform. This study aims to exemplify how economically and in terms of management, effective employee training can benefit a construction project. To achieve this, a case study was conducted on a real vertical condominium construction project in Campo Grande, MS. Based on the case study, service inspections were carried out to verify the difference in service quality before and after the instruction. The results obtained, reflected in the service delivery, showed that the training applied to the external plastering team had a significant impact on the installation of aluminum frames. It demonstrated that high-quality, didactic, and assertive training has a high success rate in achieving the proposed objective. Through this work, it is concluded that economically and managerially, it is of great importance to instruct construction workers well regarding the service to be executed.