O PAPEL DO MAPEAMENTO DE PROCESSOS NA INSTITUCIONALIZAÇÃO DE UM SOFTWARE DE GESTÃO PARA ESCRITÓRIOS DE CONTABILIDADE

Abstract

The advancement of technology, the constant improvement of regulatory bodies and the development of software have significantly changed the day-to-day of accounting offices. Faced with so many changes, offices have been seeking to improve their efficiency by automating tasks from the implementation of management software (SEETHAMRAJU; MARJANOVIC, 2009). For this reason, this research has the general objective to describe the important elements that must be identified related to the mapping of processes that may prevent the institutionalization of a management software and task automation. The methodological procedure used was bibliographic, quantitative and descriptive and data collection from a survey applied to a sample of 30 accounting professionals who were clients of the Domínio Contábil system in the states of Maranhão and Piauí and who also hired the Gestta Processos software for task management. The results showed that the lack of detailed routines for executing tasks through process mapping may be related to the success in implementing process and task management software.