GESTÃO DE PROCESSOS: DESAFIOS E BENEFÍCIOS DA IMPLANTAÇÃO DE UMA PLATAFORMA DE AUTOMAÇÃO PARA A OTIMIZAÇÃO DE PROCESSOS

Abstract

This teaching case aims to expose the experiences of implementing a new Robotic Process Automation - RPA tool, for automating processes in the company Alvorada Agricultural Products. It is expected that this teaching case will be used as a teaching material in Accounting Sciences, Administration and Management Processes courses, in undergraduate and postgraduate levels to present the methods and tools that can be used to improve the organization's performance by becoming more efficient and productive and update the community to new trends and innovations to meet the demand of the market and become more competitive. The focus of the text was around the difficulties and benefits improvement of Alvorada's internal processes being carried out by two interns who were interested in implementing a platform that promised to improve business processes end to end. The topics raised in the case are directed to matters involving management control.