PANDEMIA DA COVID 19 E INOVAÇÕES: ESTUDO NA UNIVERSIDADE FEDERAL DE MATO GROSSO DO SUL – CAMPUS DE AQUIDAUANA

Abstract

Innovation is present in society, in all areas and segments and is based on the development of new products and services and the improvement of processes. In the public sector, innovations are extremely important, as they seek solutions to society's problems, improving the efficiency and quality of public services. In 2020, the Covid-19 pandemic, and the need for social distancing imposed by it, meant that several organizations had to adapt to the new reality with innovations, which also occurred at the Federal University of Mato Grosso do Sul (UFMS) . Therefore, the objective of this research was to describe innovations in work in the sectors of administrative coordinators that originated during the period of the Covid-19 (Coronavirus) pandemic at UFMS - Aquidauana Campus. The research is a case study in which data was collected through interviews with coordinators of Campus sectors during the pandemic period. The results revealed innovations linked above all to the use of technology to maintain teaching and service activities. Such innovations were mostly incremental, process and organizational, leading to benefits such as agility, flexibility, speed and accessibility to services.