CAPACIDADE DE ABSORÇÃO NA GERÊNCIA MUNICIPAL DE NAVIRAÍ-MS: identificação dos fatores para o desenvolvimento de processos e serviços

Abstract

The municipal prefectures have been experiencing great difficulties of all kinds, especially financial one. However, the scarcity of financial resources isn’t able to explain the most part of the problems that municipalities confront in their daily lives. The problems are related to inefficient management and compose one of the most relevant problems that must be confronted. The transition from a paternalistic and bureaucratic management model to a managerial one implies thinking about new ways of managing, that still aren’t applied by municipal managers. The recently idea that can be applied in public management is the absorptive capacity, that implies the ability to acquire, assimilate, transform and apply external knowledge in the management of public organizations. This research has as general objective to identification which are the attributes of the absorptive capacity: acquisition; assimilation; transformation; and application can contribute to improving the municipal government management of Naviraí-MS. The research is of descriptive qualitative nature, with a case study realization. Data collect was accomplished from documents and information. The data collected were analyzed from the content analysis technique the research results showed that the absorption capacity has great potential for the improvement of processes and services of the municipal administrations of Naviraí-MS. Nevertheless, the research stresses that the transformation and application attributes still has to be better operationalized, for the processes and services of the municipal management of Naviraí-MS, become more efficient and effective.