Towards Improving the LGBTQIAPN+ Developer Experience (DevX) in the Software Engineering Industry

Abstract

Recent research highlights the growing study of hidden populations in software en- gineering and the dynamics that affect the productivity and experience (Developer Experience) of these groups. Therefore, identifying factors that affect the DX of LGBTQIAPN+ professionals becomes essential to charting paths that aim to mit- igate challenges and provide solutions that integrate, facilitate, and direct sustain- able software engineering environments for this developer population. This research sought to understand the state of the art regarding the experience of LGBTQIAPN+ developers, capturing elements of classical and formal literature and gray literature. Furthermore, two primary studies were conducted: a survey targeted at LGBTQI- APN+ professionals and a subsequent combination of survey and video interviews. This methodological design allows for the collection of evidence that supports the construction of a DX model for LGBTQIAPN+ professionals based on the practical experience of these professionals, in order to guide the agile technology industry in the reception, integration, and retention of these engaged professionals. Thus, the findings of this research include the following: Less structured environments, with immature teams and few processes, in small companies in general, are prone to episodes of prejudice and integration difficulties. On the other hand, environments with structured processes and more developed teams, such as those in large com- panies, provide a differentiated experience, but not exempt from episodes of bias or gender prejudice. Among the guidelines presented in the model proposed in this research are: listening to professionals, welcoming them in the face of episodes of prejudice, and respecting gender identities and pronouns. Furthermore, agile cere- monies can respect the processes and challenges these professionals face, fostering the development of an environment of collaboration and engagement.