A qualidade da mão de obra nos escritórios contábeis em um município no Vale do Ivinhema (Mato Grosso do Sul)

Abstract

Over time, companies have demanded more and more agility and efficiency from their employees, due to the competitive scenario in which they find themselves. The aim of this study is to analyze the quality of the workforce in accounting offices in a municipality in the Vale do Ivinhema (Mato Grosso do Sul). Quality is a factor used as a basis for evaluation, and its application in accounting firms to analyze the services provided has become increasingly popular and common. A qualitative, semi-structured, descriptive study was carried out with five participants through interviews, with the aim of obtaining relevant contributions. The main results are that behavioral skills such as communication, punctuality, teamwork and deadline management are valued over specific technical knowledge. There was also a shortage of qualified labor and a greater willingness on the part of managers to train employees with little experience, given the limitations of the local market. The applications of the study in question are pertinent in the academic context, contributing to educational institutions in the accounting area in identifying possible improvements to curricula. In the business context, it enables new entrants to the job market to qualify in the areas that managers indicate as the most challenging, with a focus on a municipality in the Vale do Ivinhema (Mato Grosso do Sul).