APLICAÇÃO DA GESTÃO POR PROCESSOS NA ADMINISTRAÇÃO PÚBLICA

Abstract

This study applied Business Process Management (BPM) to structure the Process Portfolio of the National Institute of Meteorology (INMET), aiming to organize, standardize, and enhance the transparency of the institution’s internal operations. The work involved mapping, modeling, and documenting INMET’s macroprocesses and subprocesses using BPMN notation and the Bizagi Modeler software. The initial diagnosis revealed weaknesses such as lack of standardization, informal practices, and the absence of performance indicators. Based on these findings, future models (TO-BE) were developed, resulting in clearer, more integrated, and more efficient workflows. The final product, the INMET Process Portfolio 2025–2031, consolidates all standardized processes, their responsibilities, supporting documents, and indicators, strengthening governance, administrative efficiency, and the institution’s monitoring capacity.