https://repositorio.ufms.br/handle/123456789/3684 2026-04-15T01:40:16Z https://repositorio.ufms.br/handle/123456789/14356 Título: IMPACTOS DA IMPLEMENTAÇÃO DA LEAN CONSTRUCTION NO DESEMPENHO PRODUTIVO DE OBRAS VERTICAIS: UM ESTUDO COMPARATIVO Abstract: This study aimed to analyze, in the case under investigation, the effects of the structured implementation of Lean Construction on service quality, stage completion, and production flow predictability in a vertical building project executed with cast-in-place concrete walls. The research was conducted as an applied comparative case study with a qualitative-quantitative approach in a residential development composed of two identical housing towers, built on the same construction site, under equivalent construction conditions and with teams of similar profile, differing mainly in the production management model adopted. Tower 1 was managed under a traditional approach, characterized by centralized planning and reactive control. Tower 2, in turn, was guided by Lean Construction principles, with the structured adoption of practices focused on collaborative planning, constraint control through the 6M Method, visual management, and the pursuit of production flow stability. Data collection was carried out between September and December 2025 through direct observation, photographic records, document analysis, and the monitoring of operational indicators. The findings indicated relevant differences in the productive system behavior between the two towers. Tower 1 showed irregular flow, low stage completion, and recurring rework. Tower 2 presented evidence of greater regularity in production advancement and less need to return to previously executed services. Technical reports and internal production records indicated an operational reduction in average cycle time from approximately 7 to 5 days per floor. In a simplified analytical exercise based on the project's execution macro-flow and on assumptions made explicit in the body of the study, this difference was associated with potential reductions in execution time and indirect costs. The findings reinforce that, in the case analyzed, Lean Construction gains stem less from the isolated use of tools and more from a shift in production management logic, emphasizing flow stabilization, constraint anticipation, and the alignment between planning and execution. Keywords: Lean Construction; production management; vertical construction; production flow; case study. Tipo: Trabalho de Conclusão de Curso 2026-01-01T00:00:00Z https://repositorio.ufms.br/handle/123456789/14300 Título: INOVAÇÃO SOCIAL NO TERCEIRO SETOR: UMA ANÁLISE DAS OSCS SUL-MATO-GROSSENSES Abstract: ABSTRACT The Third Sector plays a strategic role in the implementation of public policies and in responding to social and territorial demands, especially in contexts marked by socio-environmental inequalities. In this scenario, Civil Society Organizations (CSOs) in Mato Grosso do Sul face challenges related to financial sustainability, management capacity, institutional communication, and social innovation. This study sought to characterize management capacities and weaknesses, communication practices, resource mobilization, and partnerships among CSOs in the municipalities of Campo Grande and Corumbá. A mixed-methods approach was adopted, combining descriptive statistics and categorical content analysis, based on a digital questionnaire with 57 open and closed questions applied to organizations identified in the MapaOSC/IPEA database. The results indicate a regional Third Sector in a process of institutional strengthening, evidenced by the use of strategic planning in 63.16% of the organizations, as well as advances in people management, communication, and resource mobilization. However, weaknesses persist in four key areas: financial sustainability; management capacity and professionalization; communication and visibility; and partnerships and social innovation. The study highlights the need for public policies that expand training in management, social innovation, and financial sustainability, accompanied by more accessible and less bureaucratic funding mechanisms. It also emphasizes the importance of coordination among government, universities, the private sector, and civil society to increase social impact. These measures can strengthen long-term sustainability in Mato Grosso do Sul by supporting actions aligned with the SDGs, contributing to more inclusive, resilient cities prepared for the 2030 Agenda. Tipo: Trabalho de Conclusão de Curso 2026-01-01T00:00:00Z https://repositorio.ufms.br/handle/123456789/13786 Título: MELHORIA DE PROCESSOS LOGÍSTICOS EM UMA COOPERATIVA DE CRÉDITO: UMA ABORDAGEM BASEADA NO CICLO PDCA Abstract: This study analyzes and proposes improvements to an internal process of a credit cooperative by applying the PDCA cycle. Field research was carried out in five branches of the institution, where bottlenecks related to the delivery time of equipment to members were identified. The mapping of the current process (AS-IS) revealed a high dependence on a third-party carrier, with delivery times ranging from 3 to 7 days, as well as a lack of operational control mechanisms within the branches. Based on this diagnosis, a new operational flow (TO-BE) was developed, grounded in maintaining minimum inventory levels in the branches and partially internalizing the logistics stage. The implementation of the solution reduced the total process time to 0–1 day (an improvement of approximately 85%), increased operational control (from 27% to 91%), and reduced rework (from 22% to 6%), directly improving the member experience. The results show that the structured application of the PDCA cycle, combined with process mapping and the 5W1H tool, consistently contributes to operational efficiency, standardization, and continuous improvement within the cooperative environment. Beyond the operational results, the study contributes to the advancement of knowledge about process management in credit cooperatives, demonstrating the practical applicability of quality methodologies in service environments and reinforcing their role as an instrument of social and organizational impact. Tipo: Trabalho de Conclusão de Curso 2025-01-01T00:00:00Z https://repositorio.ufms.br/handle/123456789/13770 Título: GESTÃO DA QUALIDADE APLICADA AO REPASSE FINANCEIRO: UMA ABORDAGEM DMAIC NO SETOR EDUCACIONAL Abstract: This study proposes an improvement plan for the supplier remittance process in an educational company using the DMAIC methodology from Lean Six Sigma. The research applied a quali-quantitative approach, combining historical data analysis, process mapping, supplier surveys, and interviews with financial teams. Tools such as SIPOC, Project Charter, Flowchart, Pareto Chart, Ishikawa Diagram, and 5W2H revealed that inefficiencies stem mainly from lack of standardization, data inconsistencies, and communication failures. An improvement plan was developed including document standardization, automated scripts, KPIs, training, and updated contractual guidelines. As the project is still in progress, final results depend on the implementation phase, but improvements are expected to reduce cycle time, decrease errors, and increase the reliability of financial information. The study reinforces the applicability of DMAIC to administrative and financial processes in the education sector. Tipo: Trabalho de Conclusão de Curso 2025-01-01T00:00:00Z